Home  »  Ormskirk »   Burning Curiosity

Long established company with outlet also in Kendal. Hetas registered and stockists of wide range of quality stoves and gas fires and fireplaces. Gas Safe registered. Plumbing and heating services.

Burning Curiosity
15a St Helens Road
L39 4QJ
01695 571684

Areas Served: All North West through to Cumbria

Services Offered: Supply only, installation including building preparation works. Servicing and repairs.

Website: http://www.burning-curiosity.com


  • review icon
    Babs on 26 Jun 2015
    We are still in the process of getting work to our two bathrooms and kitchen, but must say, don't agree at all with the reviewer Leona. Phil has been patient, informative, and has replied to all calls and emails. We are looking forward to getting our new bathroom taps and mirrors fitted to a high standard - if the work done so far is evidence! I would recommend Burning Curiosity to my neighbours and colleagues.
  • review icon
    Phil Riley on 22 Apr 2015
    Leona review response from Burning Curiosity Burning curiosity have only just been made aware of this vindictive review and I would like to respond accordingly. The Purevision stove selected by Leona was new on the market, the manufacturer did not expect the demand for optional stands to be so high, subsequently they were on back order without a specific lead time being given, of which Leona was informed at the time. We attended site as arranged and knocked out the fireplace over 2 visits the second at the request of Leonas partner wanting the opening to be bigger (no extra charge was made for this visit). The finishing of the opening which we priced for was then taken out of the installation as her partner wanted to do it, we did not have a problem with this. Would like to point out the rest of the room was totally demolished and back to bare brick. We got phone calls off Leona when she was repeatedly told that the stand had not arrived, even before the fireplace was ready, we assured her we would ring when it arrived, which we did and arranged a fitting date. I was on holiday for the arranged date and delivered goods to site to ensure things when smoothly. Unfortunately Liam the fitter arrived late and in rushing broke the glass in the door and got frustrated trying to rebuild the stove, he no longer works for the company. Upon my return from holiday I attended in an evening or week end, put new door on stove and commissioned accordingly leaving the couple happy with the eventual outcome. When Leona asked for the discount I offered the token gesture amount and she accepted without complaint and promptly paid her account. I feel this is a very unfair and vindictive review as Leona also knows Liam is no longer at the company. We also advised and saved a substantial amount of money by giving advise on liner not being needed which we had quoted for. I would also like to point out the room was still of bare brick upon completion of the stove. We all make mistakes at times the important thing when this happens is that positive things occur I believe it did in this instance. Phil Riley
  • review icon
    Leona on 14 Nov 2014
    The first impression was very good. Everything was explained to me a good understanding "price, time limits and work that was going to be getting done to fit my stove." LATER A GOOD IMPRESSION BECOMING A NIGHTMARE. "Who likes long wait and a feels that their customs is nothing" who ever likes this service and will be satisfied. I WAS NOT SATISFIED with BURNING CURIOSITY in Ormskirk service, the work lasted very long and with difficulties - PROBLEMS WITH ORDERING some part of stove, PROBLEMS WITH FITTING (worker who has been sent out had not a idea how to fit the stove and ending up braking my stove), POOR COMMUNICATION (when I phoned the office and ask about stove I always get told the boss will call me same day and he never did call me, always next day). Finally when I wanted some sort of discount for inconvenience it was suggested to me very ridiculous discount (from 2459, he gave me discount of 59).

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Burning Curiosity
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